If Supanote isn’t picking up your voice during in-person or telehealth sessions in Chrome, it’s usually a microphone setting issue.
Follow the steps below to make sure Supanote is using the correct mic on your device:
1. Open Supanote
Go to Supanote.ai and log in
2. Click the Preferences Icon in the URL Bar
Click the Preferences icon next to the URL (gear or “Site settings” icon)
3. Access Microphone Settings
In the dropdown, find Microphone
Click the arrow > to expand options
4. Manage microphone devices
At the bottom, click Manage to open your system’s microphone settings
5. Select the Correct Microphone
Choose your preferred input device (built-in mic, USB mic, headset)
Make sure it’s set as the default and not blocked
6. Refresh the Page and Test the Microphone
Return to Supanote, refresh the page
Start a session to confirm audio capture
If it’s still not working
Try a different microphone from the list
Restart Chrome and test again
Still have questions? Reach out to [email protected] or use the in-app chat - we’re happy to help.