To use the Zoom app and record the session through Supanote with headphones in PC/ Mac, make sure the Zoom call is conducted through the Chrome tab (Not the zoom app) and share the Chrome tab as you start the session with Supanote, by following these steps.
1. Launch Your Zoom Call
Open your Zoom meeting as usual.
2. Open Supanote and Start a Live Session
Log into Supanote
Click on 'Start live session' on your dashboard
Choose Telehealth
Give the required permissions
3. Share the Correct Chrome Tab
Your browser will prompt a screen-sharing popup.
Select the Chrome Tab where your Zoom session is running
Make sure “Also Share Tab Audio” is turned ON (default setting)
Click Share
Supanote will now listen in and process the conversation securely- without recording or joining the Zoom call.
Some Tips When Using Headphones
Ensure your headphones have a built-in mic or your system is using an external mic.
Double-check your system's default microphone under your audio settings.
Avoid Bluetooth earbuds with aggressive noise-cancellation—they may muffle audio pickup.
Troubleshooting
If you see an error like:
“Screen sharing permission was denied or not available in your browser,”
follow the steps in this article.
Still need help? Email us at [email protected] - we’ll get you sorted fast.