Transform audio files from any recording device into structured, insurance-ready clinical documentation. Whether you use a smartphone, digital recorder, or specialized equipment, Supanote processes your existing recordings into polished professional notes.
Ideal Use Cases
Perfect for therapists who:
Prefer using familiar recording devices during sessions
Need to process a backlog of recorded sessions
Want to review audio content before generating documentation
Use specialized recording equipment for session capture
Require flexible documentation timing
The advantage: Maintain your preferred recording workflow while benefiting from automated clinical note generation.
Step-by-Step Upload Process
1. Access Upload Feature
From your Supanote dashboard:
Locate Upload Audio at the top of your dashboard
Click to begin the upload process
2. File Upload and Configuration
Upload process:
Click Choose File and select your audio recording
Select your client from the dropdown menu (or create a new client profile)
Choose your preferred note template
Click Create Note to begin processing
Critical: Keep your browser tab open during upload and processing to ensure successful note generation. Closing the window prematurely may interrupt the process.
3. Processing and Review
After upload completion:
Your generated note appears in Notes Pending Review
Click View Note to review the AI-generated draft
Make refinements using:
Manual editing for direct text modifications
AI Editor for specific adjustments ("Align with CBT approach," "Reduce to 300 words," "Add treatment planning section")
Click Mark as Reviewed to finalize documentation
Optimization Tips for Best Results
Audio Quality Recommendations
Use headsets or external microphones when possible for clearer audio capture
Record in quiet environments to minimize background noise interference
Maintain consistent volume levels throughout the session
Position recording device appropriately to capture both therapist and client voices clearly
Workflow Efficiency
Process recordings promptly while session details remain fresh in memory
Batch upload multiple sessions to clear documentation backlogs efficiently
Review generated notes thoroughly before finalizing to ensure clinical accuracy
Troubleshooting Common Issues
Upload Problems
Verify file format compatibility (MP3, M4A, WAV)
Check internet connection stability during upload process
Ensure sufficient file permissions on your device
Try reducing file size if upload fails repeatedly
Processing Delays
Large files require longer processing time - allow additional minutes for completion
Multiple simultaneous uploads may slow processing speed
Browser tab closure interrupts processing - keep window open until completion
Need help?
Technical assistance available:
Email Support: [email protected]
Personalized Training: Schedule complimentary 1:1 guidance with our clinical documentation specialists here
Our support team understands the unique workflow requirements of mental health professionals and provides practical assistance without sales pressure.